Frequently Asked Questions (FAQ)
1. How long does it take to process your order?
The processing time of our order is usually 1 to 3 working days. During this time, we carefully prepare and pack your items for shipment. Once your order has been processed you will receive a notification with the tracking details.
2. How long does shipping take?
Delivery times may vary depending on location and shipping method selected. Standard shipping usually takes between 7-15 business days, while expedited shipping options are available for faster delivery. Please note that these are estimated delivery times and there may be unforeseen delays, e.g. B. Customs clearance or extreme weather conditions.
3. What is your international shipping policy?
We offer international shipping to many countries worldwide. However, please note that additional customs fees, taxes or duties may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping charges. We recommend that you check with your local customs office for more information on possible fees before ordering.
4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit kingdomcandidate.com and enter the tracking number in the tracking area provided. If you have trouble tracking your order, please contact our customer service.
5. What are the policies for damaged or defective items?
We attach great importance to packaging and ensuring the quality of our products. However, if you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the package. We’ll guide you through the return and exchange process and arrange a replacement or refund depending on the situation.
6. Can I change or cancel my order after placing it?
We understand that circumstances can change and you may need to change or cancel your order. If you want to make changes or cancel your order, please contact our customer service as soon as possible. We will check the status of your order and support you accordingly. Please note that once your order has been processed and shipped, changes or cancellations may not be possible.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. You may return eligible items for a refund or exchange within 7 days of receipt. Please ensure items are unused, in their original packaging and accompanied by proof of purchase. For more information on our returns process and to initiate a return, please contact our customer support team.
8. How can I contact your customer support team?
Our customer support team is here to help you with any questions or concerns. Our goal is to provide timely and helpful support to ensure your satisfaction.
9. Can I change my delivery address?
If you need to make changes to your shipping address, please contact our customer service as soon as possible. Although we cannot guarantee that changes can be made, we will do our best to accommodate your requests. Please note that changes may not be possible once the order has been dispatched.
10. Do you offer guarantees for your products?
We stand behind the quality of our products. Many items come with a manufacturer’s warranty that covers manufacturing defects and certain product issues. The duration and terms of the guarantee may vary depending on the product. For more information on specific warranties, please see the product description or contact our customer support team.
If you have additional questions or need further assistance, please contact our customer support team. We strive to ensure that your shopping experience is smooth and enjoyable.